Comments on: Excellent After-the-fact Customer Experience http://www.cmurray.org/excellent-after-the-fact-customer-experience/ Sun, 18 Jul 2010 21:46:19 +0000 hourly 1 http://wordpress.org/?v=3.0.1 By: Larry Daniel http://www.cmurray.org/excellent-after-the-fact-customer-experience/comment-page-1/#comment-45092 Larry Daniel Mon, 12 Oct 2009 21:26:15 +0000 http://www.cmurray.org/?p=328#comment-45092 Hello Christopher, We appreciate your comments and, like Ted, apologize for the unfortunate situation which occurred during your stay at one of our properties. I noticed early in your statement that you might be reluctant to stay with our brand in the future. We'd like to make sure you give us another try, so if you would be so kind as to provide a snail mail address, I'd like to send you a pass for a free night stay that you can use at any of our 300+ Red Roof properties across the country. We appreciate your comments and look forward to having you return to Red Roof in the future. Thanks, Larry Daniel SVP Distribution Services Red Roof Inn, Inc. Hello Christopher,
We appreciate your comments and, like Ted, apologize for the unfortunate situation which occurred during your stay at one of our properties.

I noticed early in your statement that you might be reluctant to stay with our brand in the future. We’d like to make sure you give us another try, so if you would be so kind as to provide a snail mail address, I’d like to send you a pass for a free night stay that you can use at any of our 300+ Red Roof properties across the country.

We appreciate your comments and look forward to having you return to Red Roof in the future.

Thanks,
Larry Daniel
SVP Distribution Services
Red Roof Inn, Inc.

]]>